1. The Golden Rule
Definition: Treat others as you would like to be treated.
Origin: The Golden Rule has been a guiding ethical principle across various cultures and religions for centuries, famously stated in the Bible as “Do unto others as you would have them do unto you.”
How We Live It: We treat our janitor the same way we treat our CEO. Everyone deserves respect, kindness, and fairness. Whether it’s a teammate, a vendor, or a customer, we believe in treating others as we would treat our own grandmother—with care, patience, and sincerity.
How Customers Experience It: We treat every customer interacting with empathy and fairness. Whether you’re a first-time homebuyer or a corporate risk manager, we give you the same level of attention and respect. We are here to help, and offer expert advice, not just to sell a policy.
2. Transparency
Definition: Honesty in all we do—no fine print, no hidden fees, no sugarcoating.
How We Live It: Insurance is complex, and many consumers don’t fully understand their coverage. That’s why we take the time to explain policies, how underwriters determine rates, and why premiums may increase. If something goes wrong, like a claim denial, we don’t delay delivering bad news. We believe in open, clear communication at all times.
How Customers Experience It: Independent agents at Igloo Insurance act as sherpas, guiding clients through the insurance landscape—whether they’re homeowners, drivers, parents, business owners, or corporate risk managers. We tell it like it is, ensuring you understand what you’re buying and why. No gimmicks, no hidden fees, no games.
3. Balance
Definition: Work to live, don’t live to work.
How We Live It: My parents used to say work hard, play hard, everything in moderation. It’s important as the average American works over 90,000 hours in their lifetime. That’s why we strive to be a “Best Place to Work,” offering ample time off, fair wages, and a culture that values personal well-being. We will cater to mothers, those eager to learn but aren’t credentialed for large agency work, those without college degrees, those with criminal records, and especially seasoned retired folks who may not desire the standard 9 to 5 grind.
How Customers Experience It: We won’t push you to over insure, nor will we encourage the cheapest coverage that might leave you vulnerable. Everyone has a different risk appetite—some are risk-averse, others are risk-takers. We help you strike the right balance in your insurance program, aligning your premiums, limits, and deductibles with your financial comfort level.
4. Quality
Definition: Quality over quantity—buy it for life.
How We Live It: We drive Japanese cars until the head gaskets blow. We drink from stainless steel coffee mugs. In our homes and offices, we invest in durable, long-lasting products rather than cheap, single-use alternatives.
How Customers Experience It: We focus on coverage first, not just price. We work with financially sound, A+ rated insurance carriers, ensuring you get reliable coverage when you need it most. Our service timelines align with your needs—whether it’s a quick turnaround for a COI or a thorough annual review of your policies. With us, you get quality protection that lasts.